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Ebook Service quality in leisure and tourism: Part 1
Part 1 of ebook "Service quality in leisure and tourism" provide readers with content about: understanding quality in leisure and tourism; the leisure and tourism product; quality as a goal; the consumer; concepts of quality in leisure and tourism; customer satisfaction; the leisure and tourism experience;...
134 p hbu 25/06/2023 58 20
Từ khóa: Service quality in leisure and tourism, Leisure industry, Quality assurance, Customer satisfaction, The leisure experience, The tourism experience, Capacity management
Ebook Vietnam homestay operations manual
The Vietnam Homestay Operations Manual has been designed as a compendium to the homestay operator training material developed by the EU-funded High Impact Tourism Training Programme for the Informal Sector (HITT) Vietnam supported by the EU-funded Environmentally and Socially Responsible Tourism Programme (ESRT). The manual provides an overview of the key topics from the HITT homestay operator training course including basic hospitality skills...
20 p hbu 21/04/2018 322 32
Từ khóa: Vietnam homestay operations manual, Homestays in Vietnam, Tourism in Vietnam, Customer service, Maximising sales, Managing money
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