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Ebook Service quality in leisure and tourism: Part 2
Continued part 1, part 2 of ebook "Service quality in leisure and tourism" provide readers with content about: achieving or delivering quality; quality and culture change; quality management systems; quality management tools and techniques; measurement of quality; quality and human resource management;...
101 p hbu 25/06/2023 59 20
Từ khóa: Service quality in leisure and tourism, Leisure industry, Quality assurance, Delivering quality, Quality management systems, Quality management tools, Human resource management
Lecture Tourism theory, concepts and models - Chapter 3: The structure of tourism
Lecture Tourism theory, concepts and models - Chapter 3: The structure of tourism. By the end of this lecture you should be able to: describe the key elements of systems models; compare and contrast different open and closed ended models of tourism; demonstrate how each of us operates within our own unique tourism system; analyse the concept of a destination as a key component of any model;...
14 p hbu 22/08/2022 100 0
Từ khóa: Lecture Tourism theory concepts and models, Tourism theory, Tourism models, The structure of tourism, Unique tourism system, Adaptive complex system, Gunn’s functioning tourism system
Lecture Tourism theory, concepts and models - Chapter 4: Attractions
Lecture Tourism theory, concepts and models - Chapter 4: Attractions. By the end of this lecture you should be able to: conceptualise an attraction; critique the tourism attraction system and identify and apply markers; understand the hierarchy of attractions and recognise that the same attraction can play different roles for different market segments; analyse a taxonomy of attractions;...
19 p hbu 22/08/2022 81 0
Từ khóa: Lecture Tourism theory concepts and models, Tourism theory, Tourism models, Tourism attraction system, Progressive model, Traditional hierarchy
Lecture Tourism theory, concepts and models - Chapter 9: Tourism as a complex system
Lecture Tourism theory, concepts and models - Chapter 9: Tourism as a complex system. By the end of this lecture you should be able to: describe why existing lifecycle models are deficient; appreciate that tourism, by its very nature, is inherently volatile; explain how and why tourism functions in a nonlinear manner; explain the key features of a complex system;...
15 p hbu 22/08/2022 55 1
Từ khóa: Lecture Tourism theory concepts and models, Tourism theory, Tourism models, Tourism as a complex system, Stable tourism communities, Tourism systems, Cartesian-Newtonian systems
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