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Ebook Working in hotels and catering: Part 2
Continued part 1, part 2 of ebook "Working in hotels and catering" provides readers with content including: personnel management, labour turnover and the role of trade unions; deskilling and work flexibility; international trends in employment; the future of hospitality work;...
122 p hbu 25/09/2023 63 7
Từ khóa: Working in hotels and catering, Tourism and hospitality management, Personnel management, Labour turnover, Work flexibility, International trends, Hospitality work
Ebook Working in hotels and catering: Part 1
Part 1 of ebook "Working in hotels and catering" provides readers with content including: sociology, work and the hospitality industry; getting there - how to become a hospitality industry employee; being there - pay and remuneration in hospitality services; staying there - organization, status and conflict in hotel and catering work; occupations in the hospitality industry;...
127 p hbu 25/09/2023 66 7
Từ khóa: Working in hotels and catering, Tourism and hospitality management, The hospitality industry, Hospitality industry employee, Catering work, Accommodation workers
Ebook Cultural tourism: The partnership between tourism and cultural heritage management - Part 2
Continued part 1, part 2 of ebook "Cultural tourism: The partnership between tourism and cultural heritage management" has presents the following content: the cultural tourism market - a cultural tourism typology; gatekeepers; assessment; asset auditing and planning; marketing; presentation and management of heritage assets; unique features of marketing in cultural tourism;...
129 p hbu 24/08/2023 70 17
Từ khóa: Cultural tourism, Cultural heritage management, Cultural tourism market, Cultural tourism typology, Thinking strategically, The marketing plan, Cultural tourism attractions
Ebook Cultural tourism: The partnership between tourism and cultural heritage management - Part 1
Part 1 of ebook "Cultural tourism: The partnership between tourism and cultural heritage management" has presents the following content: introduction; challenges in achieving sustainable cultural tourism; how tourism works; cultural heritage management; tangible heritage; intangible heritage and its management; cultural tourism products - a regional perspective; commodification, environmental bubbles, and cultural tourism products;...
148 p hbu 24/08/2023 67 17
Từ khóa: Cultural tourism, Cultural heritage management, Sustainable cultural tourism, Tangible heritage, Cultural tourism products, Tourism management, Attractions drive tourism
Ebook Service quality in leisure and tourism: Part 2
Continued part 1, part 2 of ebook "Service quality in leisure and tourism" provide readers with content about: achieving or delivering quality; quality and culture change; quality management systems; quality management tools and techniques; measurement of quality; quality and human resource management;...
101 p hbu 25/06/2023 60 20
Từ khóa: Service quality in leisure and tourism, Leisure industry, Quality assurance, Delivering quality, Quality management systems, Quality management tools, Human resource management
Ebook Service quality in leisure and tourism: Part 1
Part 1 of ebook "Service quality in leisure and tourism" provide readers with content about: understanding quality in leisure and tourism; the leisure and tourism product; quality as a goal; the consumer; concepts of quality in leisure and tourism; customer satisfaction; the leisure and tourism experience;...
134 p hbu 25/06/2023 58 20
Từ khóa: Service quality in leisure and tourism, Leisure industry, Quality assurance, Customer satisfaction, The leisure experience, The tourism experience, Capacity management
Ebook Tourism: A modern synthesis - Part 2
Continued part 1, part 2 of ebook "Tourism: A modern synthesis" provide readers with content about: marketing tourism; the impact of tourist activity; trends and themes in the use of tourist resources; managing tourist activities; tourism in the less developed world; managing the tourist experience;...
237 p hbu 26/02/2023 54 12
Từ khóa: Tourism: A modern synthesis, Tourism industry, Marketing tourism, Managing tourist activities, Rural tourism, Urban tourism, Managing the tourist experience
Ebook Tourism: A modern synthesis - Part 1
Part 1 of ebook "Tourism: A modern synthesis" provide readers with content about: understanding tourism demand; the historical development of tourism; understanding tourism as a business; tourism supply issues; travel and tourism intermediaries; managing tourism operations; human resource management in tourism; financing tourism operations;...
237 p hbu 26/02/2023 52 9
Từ khóa: Tourism: A modern synthesis, Tourism industry, Tourism demand, Tourist motivation, Tourism accommodation, Managing tourism operations, Financing tourism operations
Ebook Vietnam tourism occupational standards: Hotel management
VTOS development methodology; VTOS levels and qualifications; VTOS competency units; conduct a staff performance review; deliver a group training session; prepare and analyse financial statements and reports; manage front office operations; handle staff grievances and resolve problems; procure products or services...
104 p hbu 22/08/2022 155 45
Từ khóa: Hotel management, Vietnam tourism occupational standards, Vietnam tourism occupational, VTOS development methodology, Prepare and analyse financial statements, Manage front office operations
Ebook Vietnam tourism occupational standards: Housekeeping operations
VTOS development methodology; VTOS levels and qualifications; VTOS competency units; arrange trolley and equipment; deliver a group training session; manage incidents and emergencies; identify staff development needs; handle staff grievances and resolve problems; implement occupational health and safety practices...
173 p hbu 22/08/2022 144 41
Từ khóa: Housekeeping operations, Vietnam tourism occupational standards, Vietnam tourism occupational, Arrange trolley and equipment, Manage incidents, Identify staff development needs
Ebook Vietnam homestay operations manual
The Vietnam Homestay Operations Manual has been designed as a compendium to the homestay operator training material developed by the EU-funded High Impact Tourism Training Programme for the Informal Sector (HITT) Vietnam supported by the EU-funded Environmentally and Socially Responsible Tourism Programme (ESRT). The manual provides an overview of the key topics from the HITT homestay operator training course including basic hospitality skills...
20 p hbu 21/04/2018 322 32
Từ khóa: Vietnam homestay operations manual, Homestays in Vietnam, Tourism in Vietnam, Customer service, Maximising sales, Managing money
Chapter 15 - Tourism policy: structure, content, and process. After completing this unit, you should be able to: Demonstrate critical importance of tourism policy to competitiveness and sustainability of a tourism destination; outline the structure and content of a typical policy framework for a tourism destination; identify some methods, techniques, and approaches used to assist in tourism policy formulation.
16 p hbu 18/10/2017 78 0
Từ khóa: Lecture Tourism, Travel behavior, The tourism industry, Tourism policy, Tourism destination management, Tourism policy formulation
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